Last update: January 2026
A. PERSONAL DATA PROTECTION POLICY
The website www.relieftime.com (hereinafter “RELIEFTIME” or the “Website”) is managed by ATHINAIKI TILEIATRIKI IKE, having its registered offices in Athens (4 Karagiorgis Servias Street, PC 10562, email: support@relieftime.gr, VAT No. 802912268, Tax Office: KEFODE Attica, GEMI No. 185169603000), which acts as the Data Controller of the personal data collected from you during your visit to our Website and your use of the services of relieftime.gr, namely any information that identifies or may directly or indirectly identify you.
RELIEFTIME treats the protection of your privacy and personal data with the utmost seriousness and has taken all necessary measures to safeguard the security and confidentiality of the information concerning visitors/Users of the Website’s services. Please read this Privacy and Personal Data Protection Policy of our Website (hereinafter the “Policy”) carefully in order to be informed about the information collected from you, as well as your rights when visiting and using its online services.
This Policy constitutes the information notice to data subjects pursuant to Articles 13–14 of the EU General Data Protection Regulation (GDPR) 679/2016. If you have any questions regarding this Policy and, in general, the way RELIEFTIME collects and processes your personal data, please contact RELIEFTIME’s Data Protection Officer at: legal@relieftime.gr.
This Policy applies exclusively to the Website. Visitors/Users should note that the Website may contain links to and from other websites. In such cases, RELIEFTIME bears no responsibility whatsoever for the practices, terms of use, privacy and personal data protection policies, or the content of such third-party websites.
B. WHAT PERSONAL DATA WE COLLECT
RELIEFTIME is a Website through which visitors/Users may schedule medical appointments online by selecting a doctor of their choice from the network of healthcare professionals who maintain a profile on our Website and/or a personal website as part of RELIEFTIME’s services, receive information on medical topics of interest, or connect directly with a doctor via online communication (chat).
Furthermore, the Website enables healthcare professionals to register online in order to join the RELIEFTIME partner network by creating an online profile. Use of these services requires the creation of a user account on our Website, involving the entry of specific personal information. In cases of simple browsing of our Website, RELIEFTIME does not collect or process information that may directly or indirectly identify you, beyond technical data automatically collected during browsing, which are used solely for functionality and system security purposes.
1. Information collected automatically during your visit and interaction with the Website
Upon visiting and browsing the Website, certain information may be collected automatically, which may directly or indirectly identify you, such as:
2. Information you provide directly
2.1 Personal data of “visitors/Users”
A visitor/User who intends to schedule an online medical appointment or submit inquiries via the messaging service is required to create an account and, with their consent, provide the following personal data:
To create an account, the visitor/User must accept the Terms of Use and this Policy (including the Consents) and may optionally consent to receiving newsletters from RELIEFTIME by selecting the relevant option.
2.2 Personal data of “Users/healthcare professionals”
Healthcare professionals wishing to use RELIEFTIME’s online services and maintain an online profile with appointment scheduling or online communication (chat), or in-person visits if required, must complete the online registration form. RELIEFTIME collects and processes the following data:
Acceptance of the Terms of Use and this Policy is required, while optional consent may be given for receiving newsletters.
3. Personal data collected via the contact form
Visitors/Users contacting us through the contact form provide:
4. Personal data collected through online chat
Users accessing the chat service connect to RELIEFTIME without displaying their full details to the healthcare professional.
5. Personal data collected with your consent
If you consent to recording telehealth sessions via VideoSDK (GDPR compliant), audio and video data may be used to assess service quality, either automatically or following a complaint. You retain the right of access to these data for health-related reasons at any time.
6. Minors
When collecting information directly from you, we take appropriate measures to ascertain which of the collected personal data relate to minors. In any event, should we determine that any personal data have been collected from a minor under eighteen (18) years of age without verifiable parental consent, as required under Article 8 of the EU General Data Protection Regulation (Regulation (EU) 2016/679), we shall immediately delete such data from our database.
If you believe or become aware that we may have collected personal data from a minor under eighteen (18) years of age, please contact the Data Protection Officer of RELIEFTIME at: legal@relieftime.gr.
Please note that, pursuant to Greek Law No. 4624/2019, minors who have reached the age of fifteen (15) have an autonomous right to the protection of their personal data and, consequently, only they themselves may exercise the relevant data subject rights (including the right of access, rectification, erasure, etc.).
7. Displayed medical profiles
When a healthcare professional joins the RELIEFTIME network, an online profile is created displaying:
C. HOW WE USE THE PERSONAL DATA WE COLLECT
RELIEFTIME uses collected personal data for:
D. PROFILING AND DISCLOSURE OF INFORMATION TO THIRD PARTIES
Profiling refers to any form of automated processing of personal data consisting of the use of such data to evaluate certain personal aspects relating to a natural person, on the basis of which decisions producing legal effects concerning that person may be taken.
RELIEFTIME carries out profiling of visitors/Users and User–healthcare professionals who make use of its online services for the purposes described below:
To enable visitors/Users of the Website to have their own personal and secure account page, through which they may view the cost of each medical service, their appointment history with healthcare professionals they have visited, and easily book and/or modify their appointments, as more fully described in the Website’s Terms of Use.
RELIEFTIME takes all necessary measures to safeguard the rights and legitimate interests of its visitors/Users in the context of profiling, by (a) providing, through automated means, the right to object to visitors/Users who receive personalized medical informational material, and (b) implementing all necessary measures to ensure the effective exercise of the right to object, as well as to protect the professional reputation and integrity of User–healthcare professionals, in accordance with the Website’s Terms of Use.
RELIEFTIME respects your privacy and shares visitors’/Users’ information only under certain circumstances. We make information relating to you available to other companies, applications, or individuals in the circumstances described below. For example, we may engage third parties to provide services related to our Website and/or the management of RELIEFTIME’s telephone communications, such as database management, maintenance services, call center services, and online marketing activities. Such third parties will have access to your information solely for the purpose of performing these tasks on our behalf.
Furthermore, we may disclose your information to cooperating physicians in order to serve your medical needs, for example when you submit medical-related inquiries to us via our email address at support@relieftime.gr, through RELIEFTIME’s social media platforms, or through messaging services. Such inquiries are forwarded to the relevant physicians within the RELIEFTIME network, as appropriate.
We may also disclose information relating to you in the event that our Website is acquired by or merged with another company, or in the event of a similar corporate transaction. In such cases, the Website will notify you by posting a prominent notice within its environment or by sending a notification to the primary email address specified in your account, prior to the transfer of your personal data and their subjection to a different privacy policy.
Please note that third parties may independently collect data relating to you, including your IP address and information regarding the websites and links you visit, through cookies and general browsing activity across websites or other media, during your visit to or viewing of advertisements on our Website. For further information, please refer to the “Cookies” section below.
RELIEFTIME does not sell the personal data of its visitors/Users. Personal data may be disclosed to third parties exclusively for the purposes set out in this Policy and for the provision of RELIEFTIME’s online services. RELIEFTIME contractually ensures that all third parties processing personal data on its behalf implement the required measures to ensure the security and confidentiality of such data.
E. DATA RETENTION PERIOD
RELIEFTIME shall retain the personal data it collects, whether in electronic and/or hard copy form, only for the strictly necessary period required to fulfill the aforementioned purposes of processing and for such additional period as may be necessary to comply with a legal obligation or to safeguard its legitimate interests before courts or other competent authorities.
Medical record data are retained for a period of ten (10) years, and any recorded video consultations are also retained for a period of ten (10) years.
F. INFORMATION SECURITY
RELIEFTIME implements all necessary technical and organizational measures to ensure the security and protection of your personal data against accidental or unlawful destruction, loss, unauthorized alteration, disclosure, access, or any other unlawful processing. These measures are regularly reviewed and updated. However, notwithstanding RELIEFTIME’s good faith efforts and all reasonable measures to store Users’ personal data in a secure operational environment that is not publicly accessible, it should be noted that complete or absolute security cannot be guaranteed.
Visitors/Users must immediately notify RELIEFTIME or its Data Protection Officer in the event that their contact information is lost, stolen, or used without authorization. In such cases, RELIEFTIME will remove the relevant contact information from the User’s account and update its records accordingly.
When a visitor/User submits information to the RELIEFTIME website via online forms or email, for the purpose of requesting a service or facilitating a service from RELIEFTIME, such information must be provided accurately and correctly. The information submitted by the visitor/User to fulfill their request is considered confidential and will only be disclosed to the relevant parties and competent authorities in accordance with applicable law, if the visitor/User’s use of the website violates RELIEFTIME’s Terms of Use or applicable Greek law. Such disclosure may be deemed necessary, in particular, when a visitor/User’s use of the RELIEFTIME website breaches operational rules. In these circumstances, all information related to that visitor/User, including their IP address, may be included in any investigation required to protect RELIEFTIME’s rights.
Information submitted to the RELIEFTIME Website must not contravene Greek law, good internet practices, or be altered by the visitor/User or knowingly by others. Such data may be used by RELIEFTIME without any claim against it by the submitting visitor/User. Each visitor/User is responsible for their use of RELIEFTIME’s services and may only use them for lawful and legitimate purposes. Visitors/Users are prohibited from using RELIEFTIME in any manner that could damage, disable, or impair its servers or networks, or interfere with the use of the services by other visitors/Users. Visitors/Users are also prohibited from creating fake accounts for other purposes or collecting or storing personal data of other Users in any manner.
RELIEFTIME reserves the right to seek compensation for any damage (actual or consequential) resulting from violations of these prohibitions by a visitor/User and to take any related legal action, including remedies, injunctions, or court measures, to prevent breaches of these Terms and safeguard its reputation and credibility.
RELIEFTIME also reserves the right, without limitation, to:a) record and store all communications between a visitor/User and the Website, including emails, inquiries, and responses to its partners, doctors, or other individuals; b) investigate any complaints in the event that communications do not comply with these Terms of Use and, at its discretion, remove or require the removal of such communications;
c) remove communications or data submitted by a visitor/User that are considered offensive, unlawful, or objectionable, or that do not comply with RELIEFTIME’s Terms of Use; and
d) delete registered members who fail to comply with the Terms of Use, following appropriate prior notice.
G. YOUR RIGHTS
You may exercise, as applicable, the following rights:
You may delete your personal data by accessing your profile and selecting “Delete Account.” To exercise any of your data subject rights, please submit a written request to the Data Protection Officer of RELIEFTIME via email at legal@relieftime.gr or by post to: 4 Karagiorgis Servias, Postal Code 10562, Athens, Greece.
RELIEFTIME is committed, to the extent technically feasible, to providing automated means to exercise your rights and to fulfilling your requests free of charge. However, if your requests are frequent and impose a disproportionate administrative burden on us, you may be charged a reasonable fee corresponding to the administrative costs incurred.
RELIEFTIME will make every effort to respond to your request within thirty (30) days from receipt. In cases where the complexity of your request or the volume of information prevents completion within this period, RELIEFTIME will notify you in writing of the reasons for the delay within the same timeframe.
RELIEFTIME reserves the right to decline your request where it is manifestly unfounded, excessive, or abusive, providing you with an explanation for the refusal.
In any case, you have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA). Complaints may be submitted in writing to the HDPA’s registry (Kifisias 1-3, Postal Code 115 23, Athens, Greece) or electronically via www.dpa.gr.
H. COOKIE POLICY
I. Purpose
The primary purpose of this policy is to provide general guidance on the use of cookies on the RELIEFTIME website.
II. What are cookies and why do we use them?
Cookies are small text files stored by the browser on a computer, tablet, mobile phone, or any other device used to browse the website www.relieftime.gr. Each cookie contains information such as the name of the website from which it originates, its “lifetime” (i.e., how long it will remain on the device), and a value, usually a number. A cookie may remain on the device for up to one (1) year.
Cookies are unique to each web browser (e.g., Google Chrome, Mozilla Firefox, Apple Safari, etc.) and contain anonymous information regarding the websites visited by the User as well as the devices used. They also allow websites to store visitors’ preferences (such as login credentials, language selection, etc.).
According to applicable law, cookies may be stored on a user’s device only if they are strictly necessary for the operation of the website. For all other types of cookies, the user’s consent is required; in other words, the user must provide their explicit permission. Each visitor/User-subscriber can modify or withdraw their consent at any time through the Cookies Statement available on our website.
Pursuant to paragraph 5 of Article 4 of Law 3471/2006, as amended by Law 4070/2012, the installation of cookies is permitted only if the subscriber or user has given their consent following clear and comprehensive information. This system is known as “opt-in”, in contrast to the previous “opt-out” system under Directive 2002/58/EC, which allowed cookies to be installed without the subscriber’s or user’s consent, provided the user had been informed beforehand and did not object to processing.
Accordingly, an internet service provider (e.g., an online store) or a third party (e.g., an advertising network promoting products via an online store’s website) may install a cookie only if it has obtained the subscriber’s or user’s consent following appropriate prior information.
The use of cookies allows the website to remember information regarding a User’s visit, collecting useful data on search preferences from previous visits. This improves the search experience for the next time the User visits the website. Moreover, cookies help monitor the performance and traffic of the website, improving its presentation and content in line with the preferences of its visitors.
III. Types of Cookies
The main types of cookies commonly used by websites are described below:
1. Strictly Necessary Cookies
The purpose of these cookies is to store information or to gain access to information already stored on your device exclusively for the purpose of transmitting a communication over an electronic communications network or, to the extent strictly necessary, to provide an information society service that you have explicitly requested.
Under the applicable legal framework, you cannot opt out of the installation of these cookies, as the provision of services through our website would not be technically possible without them.
2. Performance Cookies
We use third-party cookies (Google Analytics) solely for the purpose of analyzing website traffic and improving website performance, while taking appropriate technical and organizational measures to ensure the secure processing of your data (e.g., IP address anonymization).
These cookies collect information about how you use the website, such as the pages you visit most frequently, the page from which your visit originated, the type of browser you are using, and similar data. Performance cookies collect aggregated, anonymous statistical information that cannot lead to the identification of individual visitors by us.
3. Advertising Cookies (Third-Party Cookies)
We use so-called third-party cookies (Google Analytics / Search Console) to display personalized advertisements tailored to your preferences. Through a unique identification number (ID), information such as your IP address, browser type, which advertisement has already been displayed in your browser, and whether you accessed a website via an advertisement may be recognized. You may refuse the installation of these cookies, and our policy provides detailed information on how they function and how you can manage them. However, since advertising revenue enables us to provide you with reliable, timely, and independent services, we kindly ask that you accept their use.
IV. When the Use of Cookies Is Not Desired
If you choose to disable cookies, certain parts of the website may not function properly. Instructions for managing and disabling cookies are provided by browser type:
a) Internet Explorer
b) Microsoft Edge
c) Mozilla Firefox
d) Google Chrome
e) Apple Safari
f) Opera
I. CHANGES TO THIS POLICY
RELIEFTIME may, at any time and without prior notice, modify the Terms of Use, Privacy Policy, and all related provisions by publishing a revised version on our website. Visitors/Users are responsible for reviewing any such changes, and continued use of the website shall be deemed as unconditional acceptance of the modified Terms and Conditions, as well as granting their consent, agreement, and approval.
If visitors/Users do not accept the changes, they are required to refrain from using or visiting the website and from using the services provided. The revised version shall take effect from the moment it is posted on the RELIEFTIME website.
When changes are made to the Privacy Policy, RELIEFTIME will also update the “Last Updated” date at the beginning of the policy accordingly.
By subscribing, you accept our Privacy Policy and agree to receive updates.