The healthcare professional is the one responsible for prescribing the medication. You can discuss with him any inquiry or clarification you may need on the medication prescribed.

If the doctor at his/her sole discretion determines you are eligible, he/she will proceed with the prescription. For Greek residents, the prescription is issued via your AMKA (social security number). For foreign visitors, the prescription will be sent to your email.

When you start a chat, you’ll be connected to the first available doctor. If you book a consultation in advance, you’ll see a list of doctors who can accept your appointment, and you can choose who you’d like to have the video call with. This way, you have flexibility

Yes, if you are currently receiving treatment through another platform or from your own doctors, you can connect with a ReliefTime specialist to continue your prescription or seek a second opinion. Simply contact us through the ReliefTime platform to begin the consultation process. Our doctors will review your medical history and work with you to create a personalized treatment plan according to your needs. All consultations are conducted via telemedicine, allowing you to access expert care from anywhere in Greece.

Currently, Relief Time is only compatible with Greek-licensed doctors, and prescriptions issued through our platform are valid only within Greece. While you can access the platform and book consultations from abroad, prescriptions can only be fulfilled in Greece, according to national medical regulations.

Yes! If needed, our doctors can easily refill your prescriptions from wherever you are. They will review your previous therapy through a short assessment and, if needed, adjust your treatment to ensure it remains safe and effective.

No, you don’t need a referral from a regular doctor or GP to use ReliefTime. While a referral or past medical documentation can be helpful, it’s not required to begin. During the onboarding process, you’ll complete an eligibility questionnaire and have the option to share relevant medical history, including uploading documents or previous prescriptions. In your first consultation, your ReliefTime doctor will review your condition, symptoms, and medical background to determine the most suitable treatment for you. This ensures you receive safe, personalized care—even without a referral.

You will need a webcam and microphone only if your consultation includes a video call. For chat or phone consultations, they are not required.

While it’s preferable to consult with the same doctor for continuity of care, you can book appointments with any available ReliefTime doctor. Any authorized doctor on our platform can also refill your prescriptions if needed.

Currently, you can access ReliefTime through any modern web browser on your computer or mobile device. Soon, a dedicated app for your phone will be available to make accessing consultations even easier.

Yes. After you complete the initial eligibility questionnaire, the doctor will ask for your AMKA (Greek Social Security Number). This enables them to perform a thorough medical review, including checking your prescribed treatments and medical history from official records. Additionally, during your consultation, the doctor will ask personalized questions to further assess your eligibility and ensure the safest, most effective treatment plan for you.

Once you receive your prescription (via ΗΔΙΚΑ Άυλη Συνταγογράφηση on your phone or by email if you’re a visitor), you can simply visit any Greek pharmacy to have it filled. The pharmacy will access your prescription through the national system or the emailed document.

To get started, follow these simple steps: 1. Register by creating an account on our platform. 2. Complete the questionnaire (for eligibility purposes) – this helps us understand if you may qualify for treatment. 3. If eligible, you'll be asked to provide basic medical information so our doctors can proceed with your consultation. Depending on your status: Greek citizens must enter their AMKA (Social Security Number). International visitors must provide a valid email address and passport number. You may also optionally upload a medical prescription from your country or any relevant documentation that supports your case. Once your account is active, you’ll be able to book an appointment instantly or at a time that works best for you.

Your privacy is our top priority. Relief Time uses secure, encrypted technology to protect all your personal and sensitive medical data. We fully comply with GDPR and all Greek data protection laws, ensuring that your information is handled with the highest level of confidentiality. Only licensed medical professionals have access to your medical records, and we never share your data with third parties without your explicit consent. You’re in safe hands—with privacy, professionalism, and discretion guaranteed.

Our platform makes it easy to access medical consultations from wherever you are. Here’s how it works: ‍ • Create an Account – Sign up and fill out a brief medical questionnaire (for eligibility purposes). • Book a Consultation – Speak with a licensed doctor instantly or schedule an appointment at a time that works best for you. • Attend Your Appointment – Meet with the doctor via secure video call to discuss your needs and medical history. Get a Prescription (if approved) – If treatment is appropriate, the doctor will issue a prescription. You can receive it directly on your phone if you have enabled (paperless e-prescription), or via email if you’re visiting Greece. • Follow-Up & Support – We’re here to answer any questions and help you manage your treatment with ongoing care and follow-up services.

ReliefTime stands out by providing Greek patients with access to specialized doctors in medical cannabis. Unlike a traditional doctor’s visit, ReliefTime is a fully digital telemedicine platform, making it easier and more convenient to consult experienced doctors from anywhere in Greece. During your consultation, your doctor will carefully assess your medical history and symptoms to develop a personalized treatment plan tailored to your needs. Through ReliefTime, you gain access to authorized prescriptions and can conveniently redeem them at any Greek pharmacy. Our service offers a level of specialized care and accessibility that goes beyond a typical GP visit, helping you manage your condition more effectively and comfortably.

The standard chat consultation costs 8€ with no hidden fees. If you request a video call consultation, the price may vary depending on the doctor’s rates. We’re also working on introducing a subscription model soon, offering benefits like follow-up consultations, treatment monitoring, and ongoing support—all for a flat monthly fee. We use Stripe, a secure and trusted payment platform, to process all transactions. You can pay using: Credit or debit card, Google Pay, Apple Pay All payments are encrypted and processed securely to protect your information.

The cost of any medication prescribed through ReliefTime depends on your individual condition and the treatment plan your doctor recommends. Due to government regulations, we are not allowed to advertise specific medical products or prices on our website. Your doctor will discuss all options, including costs, with you during the consultation. Relief Time is not involved in the sale or pricing of any medications—we solely facilitate access to medical care and prescriptions. Once prescribed, your medication can be purchased at any Greek pharmacy. Availability may vary depending on the pharmacy.

You can start a consultation instantly via our chat feature or book the first available video call with one of our doctors. ReliefTime is designed to offer fast, flexible access—so you can get the care you need when you need it.

No, under current Greek law, medical cannabis is not reimbursed by public or private insurance. This means that the patient bears the full cost of the product and the consultation.

Yes, our platform operates fully within Greek medical and legal guidelines. All consultations are conducted by licensed doctors, and any prescription issued follows the official framework in Greece. Your data is handled securely and confidentially, and we comply with all applicable privacy and safety regulations.

Yes. While video consultations are preferred, especially for first-time visits, if you’re not comfortable with a video call, you can connect with your doctor via chat instead. If the doctor feels a phone call is necessary, they will request it and arrange to speak with you by phone.

ReliefTime is a digital healthcare platform designed to help Greek patients accessing experienced doctors with specialty among others in pain management, spasticity, and therapies for symptom alleviation. Our easy-to-use telemedicine service allows Greek patients to book and attend video consultations from home. Through the ReliefTime platform, patients can talk with the healthcare professionals and if needed obtain authorized prescriptions and conveniently redeem them at any pharmacy in Greece.

Telemedicine is the use of secure digital technologies such as video calls, phone calls, or instant messaging to provide medical care remotely. It allows patients to consult with licensed healthcare professionals without needing to visit a clinic in person. This makes access to medical advice, prescriptions, and follow-up care easier, faster, and more convenient.

All our healthcare providers are licensed doctors in Greece. They are experts in medical cannabis and managing patient symptoms. Each practitioner is carefully selected based on their medical expertise, commitment to ethical care, and good understanding of cannabinoid-based treatments. Our team works closely with you to ensure safe, personalized, and effective treatment options.

Yes, all consultations are conducted by licensed and experienced medical doctors in Greece. Our doctors are experienced and high professionals with expertise in medical cannabis and will provide professional, ethical, and personalized care based on your needs. You’re always speaking with a real, qualified healthcare provider—never a bot or automated system.